Thank you for shopping PREPHÉRA™. Each order is prepared with care before making its way to you.
Order Processing
Please allow 3–7 business days for your order to be processed before shipment. During launches, limited drops, holidays, or periods of high order volume, processing may take slightly longer.
Processing time does not include weekends, holidays, or carrier transit time.
Shipping
Shipping rates and available delivery options are calculated at checkout. Once your order has shipped, you will receive a confirmation email with tracking information.
PREPHÉRA™ is not responsible for shipping delays caused by the carrier, weather, incorrect addresses, or other circumstances outside of our control.
Please double-check your shipping address before completing your purchase.
Returns & Exchanges
We want you to feel confident about your PREPHÉRA™ purchase.
Apparel
Unworn, unwashed apparel may be eligible for return or exchange within 14 days of delivery. Items must be in their original condition and free from stains, odors, makeup, deodorant marks, or other signs of wear.
Customers are responsible for return shipping costs unless an item was received damaged or incorrect.
Everyday Carry Essentials & Kits
For safety, hygiene, and product-integrity reasons, opened or used everyday carry items and kits are final sale.
Unused and unopened eligible items may be considered for return within 14 days of delivery. Certain safety-related products may be final sale and will be identified on the individual product page.
Final Sale Items
Sale, promotional, personalized, limited-release, and items specifically marked Final Sale cannot be returned or exchanged.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact PREPHÉRA™ as soon as possible after delivery. Include your order number and clear photos of the item and packaging so we can review the issue.
Lost or Stolen Packages
Once tracking shows a package as delivered, PREPHÉRA™ cannot guarantee replacement or reimbursement for packages that are lost or stolen after delivery. Please contact the shipping carrier first if you believe your package was misdelivered.
Need Help?
Questions about your order? Please contact us through our Contact page and include your order number when applicable.
PREPHÉRA™
Prepared Looks Good on You.™